Privacy Policy

1. Introduction

JA General Services ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is collected and processed responsibly and in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information obtained through our website and services.

Last updated: 6 November 2026.

2. Responsible Party

The responsible party for the processing of personal information is:

• JA General Services
• Contact Person: JP Langenhoven
• Email: jp@jageneralservices.co.za
• Telephone: +27 72 399 9002
• Physical Address: Brackenfell, Cape Town, Western Cape, 7560

3. Information We Collect

We may collect the following personal information:

• Personal information: full name, email address, telephone number, physical address, company name, job title, and any information submitted through contact forms
• Technical information: IP address, browser type and version, and device information, which our hosting provider records when you visit
• Service information: project requirements, service requests, quotations and invoices, communications and correspondence

4. How We Collect Information

We collect personal information when you:

• Complete the contact form on our website (it is delivered by Web3Forms, which emails it to us at info@jageneralservices.co.za)
• Message us on WhatsApp
• Request a quotation
• Contact us via email or telephone
• Subscribe to marketing communications
• Engage our services
• Browse our website

5. Purpose of Collecting Information

We collect and process personal information for the following purposes:

• To provide requested services
• To prepare quotations and proposals
• To communicate with clients and prospective clients
• To schedule site visits and appointments
• To process payments and invoices
• To improve our services and website functionality
• To comply with legal and regulatory requirements
• To send marketing communications where consent has been provided

6. Legal Basis for Processing

We process personal information where:

• You have provided consent;
• Processing is necessary to provide requested services;
• Processing is required by law;
• Processing is necessary for the legitimate interests of JA General Services.

7. Sharing of Personal Information

We do not sell, rent, or trade personal information.

We may share personal information with:

• Employees and authorised contractors
• Service providers who help run the website: Web3Forms (delivers contact-form messages by email), Amazon Web Services (hosts the website, in its Ireland region, eu-west-1) Google Maps (shows the map on our pages) and Google Fonts (supplies the lettering on our pages)
• WhatsApp (Meta), when you choose to contact us there
• Service providers who assist with IT support or business operations
• Professional advisors such as accountants, auditors, and legal representatives
• Government authorities where required by law
• All third parties are required to maintain appropriate security measures and confidentiality obligations.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Loss
• Unauthorised access
• Disclosure
• Alteration
• Destruction
• These measures include secure hosting, password protection, access controls, and appropriate security practices.

9. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected;
• Comply with legal obligations;
• Resolve disputes;
• Enforce agreements.
• When information is no longer required, it will be securely deleted or destroyed.

10. Cookies

Our website sets no tracking or advertising cookies and runs no analytics.

It keeps small notes in your browser for the current visit only (session storage), so each light switch-on plays once (the house on the home page and the light bulb on some pages). Nothing in them is sent to us.

The map at the bottom of our pages is a Google Maps embed, and our lettering is loaded from Google Fonts, so Google receives your IP address when a page loads. Google Maps may set its own cookies; see Google’s privacy policy for how it uses them.

11. Your Rights Under POPIA

You have the right to:

• Request access to your personal information;
• Request correction or updating of inaccurate information;
• Request deletion of personal information where appropriate;
• Object to the processing of personal information;
• Withdraw consent at any time where processing is based on consent;
• Lodge a complaint with the Information Regulator of South Africa.
• Requests may be submitted using the contact details provided in this Privacy Policy.

12. Marketing Communications

We will only send marketing communications where:

• You have provided consent;
• We have an existing business relationship and the communication is permitted by law.
• You may unsubscribe from marketing communications at any time.

13. Children's Privacy

Our services are not directed at individuals under the age of 18 years. We do not knowingly collect personal information from children without appropriate consent.

14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy policies.

15. Information Regulator

If you believe your personal information has been processed unlawfully, you may lodge a complaint with:

• Information Regulator (South Africa)
• Website: www.justice.gov.za/inforeg
• Email: complaints.IR@justice.gov.za

16. Changes to This Privacy Policy

JA General Services reserves the right to amend this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.

17. Contact Us

For any privacy-related enquiries or requests, please contact:

• JA General Services
• Attention: Information Officer
• Email: jp@jageneralservices.co.za
• Telephone: +27 72 399 9002
• Address: Brackenfell, Cape Town, Western Cape, 7560
• By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein.

Image credits

Light bulb photo: “Light bulb glowing and additional lights in a blurry background. Bokeh effect” by Ivan Radic, via Wikimedia Commons, licensed under CC BY 2.0. Cropped and darkened for the switch-on effect.

House on the home page: “Elegant-home-dusk” by vcmxnajg1, via Wikimedia Commons, licensed under CC BY 2.0. Its lamps were turned off by image processing for the lights-on effect. All other photos are JA General Services’ own work.