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Privacy Policy

1. Introduction

JA General Services ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is collected and processed responsibly and in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information obtained through our website and services.

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2. Responsible Party

The responsible party for the processing of personal information is:

JA General Services
Contact Person: JP Langenhoven
Email: jp@jageneralservices.co.za
Telephone: +27 72 399 9002
Physical Address: 34 Hoopenberg Street, Brackenfell, Cape Town, Western Cape, 7560

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3. Information We Collect

We may collect the following personal information:

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Personal Information

  • Full name

  • Email address

  • Telephone number

  • Physical address

  • Company name

  • Job title

  • Any information submitted through contact forms

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Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Cookies and tracking information

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Service Information

  • Project requirements

  • Service requests

  • Quotations and invoices

  • Communications and correspondence

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4. How We Collect Information

We collect personal information when you:

  • Complete a contact form on our website

  • Request a quotation

  • Contact us via email or telephone

  • Subscribe to marketing communications

  • Engage our services

  • Browse our website

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5. Purpose of Collecting Information

We collect and process personal information for the following purposes:

  • To provide requested services

  • To prepare quotations and proposals

  • To communicate with clients and prospective clients

  • To schedule site visits and appointments

  • To process payments and invoices

  • To improve our services and website functionality

  • To comply with legal and regulatory requirements

  • To send marketing communications where consent has been provided

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6. Legal Basis for Processing

We process personal information where:

  • You have provided consent;

  • Processing is necessary to provide requested services;

  • Processing is required by law;

  • Processing is necessary for the legitimate interests of JA General Services.

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7. Sharing of Personal Information

We do not sell, rent, or trade personal information.

We may share personal information with:

  • Employees and authorised contractors

  • Service providers who assist with website hosting, IT support, or business operations

  • Professional advisors such as accountants, auditors, and legal representatives

  • Government authorities where required by law

All third parties are required to maintain appropriate security measures and confidentiality obligations.

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8. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Loss

  • Unauthorised access

  • Disclosure

  • Alteration

  • Destruction

These measures include secure hosting, password protection, access controls, and appropriate security practices.

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9. Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected;

  • Comply with legal obligations;

  • Resolve disputes;

  • Enforce agreements.

When information is no longer required, it will be securely deleted or destroyed.

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10. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve user experience;

  • Analyse website traffic;

  • Monitor website performance;

  • Remember user preferences.

You may disable cookies through your browser settings; however, some website functionality may be affected.

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11. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information;

  • Request correction or updating of inaccurate information;

  • Request deletion of personal information where appropriate;

  • Object to the processing of personal information;

  • Withdraw consent at any time where processing is based on consent;

  • Lodge a complaint with the Information Regulator of South Africa.

Requests may be submitted using the contact details provided in this Privacy Policy.

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12. Marketing Communications

We will only send marketing communications where:

  • You have provided consent;

  • We have an existing business relationship and the communication is permitted by law.

You may unsubscribe from marketing communications at any time.

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13. Children's Privacy

Our services are not directed at individuals under the age of 18 years. We do not knowingly collect personal information from children without appropriate consent.

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14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy policies.

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15. Information Regulator

If you believe your personal information has been processed unlawfully, you may lodge a complaint with:

Information Regulator (South Africa)

Website: www.justice.gov.za/inforeg
Email: complaints.IR@justice.gov.za

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16. Changes to This Privacy Policy

JA General Services reserves the right to amend this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.

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17. Contact Us

For any privacy-related enquiries or requests, please contact:

JA General Services
Attention: Information Officer
Email: jp@jageneralservices.co.za
Telephone: +27 72 399 9002
Address: 34 Hoopenberg Street, Brackenfell, Cape Town, Western Cape, 7560

By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein.

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